Over the past 10 years, I've worked across complex B2B platforms and consumer products, from very small startups to large enterprises. I'm proud to have worn many hats.
These days, I focus on building intuitive AI experiences for HubSpot customers to fully self-serve. In my free time, I enjoy music, gaming, spending time with my wife, mentoring and podcasting.
HubSpot
I led the complete user experience for an AI-powered email support experience, from initial concept through launch. The solution delivers strong performance metrics in operational efficiency, customer satisfaction and digital resolution rates while maintaining seamless human escalation paths.
Coming soon
As the lead designer on this project, I worked on every part of the project from wireframes to handoff resulting in a 45% boost in usage of the product.
I was an early member of the Kwara team and designed many foundational features and products, including re-imagining the web experience for Tellers in Credit Unions/Cooperatives.
I led UX and visual design on a complete redesign of ARK Africa's website - a leading design strategy and innovation firm, helping clients across Africa and the globe create integrated brand experiences that matter.
I was part of an ambitious project to merge accessibility and technology in mobility solutions for the visually impaired.
I've worked with companies on projects of all different shapes and sizes that have an impact in peoples’ lives with people who are innovating.
Loading articles...
Started on June 9th, 2022: a behind-the-scenes access to exclusive, bite-sized interviews with industry experts. Hosting product (design, research and product management) people, and sharing insights in weekly episodes.
Listen to Lastest Episode
Published on March 1st, 2021: by the Get Together team - People & Company.
Whitney Ogutu and Bailey Richardson with Lewis Kang'ethe, the community lead for the African chapter of The Fearless Community. They are bringing together design leaders to share knowledge and stay connected during lockdown.
Listen to Podcast Episode
Presented at 2020: Hatch by FFA: Design month 🎨 by FFA x Fearless
Design is central to the revolution and growth of the African startup ecosystem. At FFA, we want to celebrate Design influence within startups and organisations. The talk was about how design is helping startups in Africa change the narrative of innovation on the continent through these inspiring talks.
It’s our one-hour live Twitter discussion (via the #uxchat Twitter hashtag) where you can rub virtual shoulders with some of the most knowledgeable UXperts on the planet and discuss a different UX topic every week. I was answering the following questions:
Presented at 2019: #UXChat by UserZoom - Twitter Moment
