Work
Case Study
Email AI assistant in customer support
Led the endโtoโend UX for an AIโpowered email support assistant from concept to launch. Drove measurable gains in operational efficiency, CSAT and digital resolution rates, with seamless human escalation.
Experience
Iโve partnered with teams of all sizes to ship products that matter.
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Interviews & Podcasts
I talk about design and community and host brilliant people on my podcast to share their insights.
Travel
I learn design by moving through systems: buses, bicycle rickshaw, canoes, markets, museums, and walking tours. From Halong Bay to the Sahara, travel teaches me how people adapt, navigate and make meaning. That always reminds me that good design is local, human, and shaped by context.
So far I've visited 15 countries and counting.